FAQ

Can you explain your concept in 140 characters?

We're a tattoo shop for objects. Visit our (web)shop to personalize your (future) belongings just the way you want it with our #lasercutter.

If i have my own design, which format would be best to supply?

The best format for us to work with is a vector file made in Illustrator (.ai or .eps). If you have text in your design, make sure to expand it. We can also work with pixel based files, however this takes more time to convert into a vector file and there is a chance that quality is lost. No experience with vector files? No worries, here's a little manual to help you become the most powerful Illustrator Wizard of all times.

On which materials is it possible to engrave?

A lot! From experience we know that the following materials work great: leather, perspex, alluminium, wood, cardboard, bamboopaper, glass, plastic, sillicon, chocolat and slate. Hard materials like gold, copper and stainless steel are not possible. Also materials that are really reflective do not work (for example a mirror).

What is the average handling time of my order?

The handling time for an online order is between one and two days plus shipping time. When the product is sent, you’ll receive an email with the tracking number.

Is it possible to engrave on any product?

Being able to engrave a product it has to meet three requirements. First the surface has to be flat. Secondly the product has to fit in our laser engraver. Thirdly the material should be engravable (for engravable materials see question above).

What are the risks of bringing my own objects?

The word "Lab" in our store name already reveals what we do most of the time: experimenting. While we always aim for the best result, we're not always certain how your object reacts with our lasers. Luckily we have a skilled team equipped with lots of experience to inform you beforehand if there are any possible risks involved with your engraving. Please note that if you're taking a risk, we are not responsible for the outcome (unless we do something awfully stupid).

Can I start my own Uncover Lab?

Why not! We’d love to discuss franchising possibilities. Get in touch via chat or email!

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